Influences on museum practice / John Reeve and Vicky Woollard -- The impact of government policy / Caroline Lang, John Reeve and Vicky Woollard -- The public access debate / Caroline Lang -- Prioritizing audience groups / John Reeve -- Networks and partnerships : building capacity for sustainable audience development / Ian Blackwell and Sarah Scaife ; response, Nico Halbertsma -- Dancing around the collections : developing individuals and audiences / Eithne Nightingale -- Response to chapter 5 : audience development : a view from The Netherlands / Nico Halbertsma -- Dancing around the collections : developing individuals and audiences / Eithne Nightingale -- Response to chapter 6 : developing the inclusive model / Izzy Mohammed -- Museums and the Web / Caroline Dunmore -- Response to chapter 7 : digital technologies and museum learning / Roy Hawkey -- Understanding museum evaluation / Kate Pontin -- Response to chapter 8 : children and young people in museum evaluation / Susan Potter -- Where does the museum end? / Michael Tooby -- Response to chapter 9 : ' ... and there is no new thing under the sun' / Alec Coles -- The funding challenge / Phyllida Shaw -- Response to chapter 10 : 'what is your exit strategy? / Antonia Byatt -- Learning, leadership and applied research / Nick Winterbotham -- Response to chapter 11 : developing integrated museum management / Janet Vitmayer -- Audience advocates in museums / John Reeve -- Response to chapter 12 : a collective responsibility : making museums accessible for deaf and disabled people / Jane Samuels -- Whose space? : creating the environments for learning / Rick Rogers -- Response to chapter 13 : the importance of the museum's built environment / Christopher Bagot -- An unsettled profession / Vicky Woollard -- Response to chapter 14 : specialism versus generalism / Caitlin Griffiths -- So where do we go from here? / Caroline Lang, John Reeve and Vicky Woollard
