Smithsonian Center for Learning and Digital Access Search this
Type:
Blog posts
Smithsonian staff publications
Blog posts
Published:
Oct 15, 2014
Description:
Who Is Our Audience: SmithsonianEducation.org
Summary:
One of the foundational questions asked that led to the development of the Learning Lab was: who are we serving now? Who is our audience? Beginning in 2009 and running continuously for 2 years, a user satisfaction survey (using the American Customer Satisfaction Index) was conducted on the Smithsonian’s primary website for teachers, SmithsonianEducation.org. The study was originally intended to highlight areas of improvement t...
